Comments on: Carpet & Hard-Surface Flooring Care https://aapfacilityservices.com/hard-floor-programs-and-specialized-services/ not just another cleaning service Sun, 24 Mar 2019 19:04:52 +0000 hourly 1 https://aapfacilityservices.com?v=6.8.1 By: E. Mendoza https://aapfacilityservices.com/hard-floor-programs-and-specialized-services/#comment-4 Tue, 19 Mar 2019 16:25:13 +0000 http://aapfacilityservices.com/?p=129#comment-4 Hello AAP Facility Services I don’t normally give out any positive reviews and make any type of comments unless I am complaining about something that was submitted to me by one of our employees, with that said I just recently received a number of complaints late last night before I left from some of the engineers that work on the third floor of the building they mentioned a bad musty smell coming from the carpet due to some water damage caused by the recent rain storms that we had. When I came in this morning I saw two more emails in my inbox one from the Senior Vice President and the other from the Operations Manager of the facility, both of which were informing me of the horrible stench in the hallway and the stairway on the third floor and could something be done about the stench immediately! As I reached for my iPhone to get in contact with our Day Porter through your app to see what if anything could be done to fix the situation I noticed a notification coming from your app. This was notifying me of the following and I quote ” Our team of cleaning technicians came across a foul smell originating from the water damage caused by the rains. We have disinfected, deodorized and steam cleaned the area including the stairwell at no additional cost. This has been factored into the monthly upkeep cost and once all repairs are made to the roof we will once again clean the entire area to ensure the smell does not come back and your facility maintains a fresh, clean, sanitary and welcoming work environment for your employees, clients and visitors. Once again this clean up was provided at no additional cost to you. Thank you for your time and have a great day!” Wow! As I stated I never had a reason to want to give any type of praise but I was able to return emails and cc everyone with ” All done Janitorial has taken care of everything they steam cleaned the carpets and left the entire area smelling wonderful. Sorry for any inconvenience and thank you for your patience. AAP Facility Services, Lydia M. Moreno and all of the Janitorial staff that works here on our site you all do a wonderful job! Thank you so very much for everything that you all do for us.

E. Mendoza HR Manager
Santa Clarita, Ca.

]]> By: Barbara Hall https://aapfacilityservices.com/hard-floor-programs-and-specialized-services/#comment-2 Sun, 28 May 2017 16:45:53 +0000 http://aapfacilityservices.com/?p=129#comment-2 I really enjoy working with AAP Facility Services they have an extraordinary ability to know just what needs to be cleaned before anyone gets a change to bring it up to my attention, I normally have employee’s come up to me and tell me what a wonderful job the AAP cleaning crew is doing and then continue to say “I was going to mention that the front lobby floor needed some cleaning up, but never mind it seems that the cleaning crew got to it already, did someone else tell you about it?” This is why I am so satisfied with you AAP Facility Services, unlike the previous cleaning company your guys really do a great job! Thank you so much for all that you do for us, and a special thanks to Lydia for all the last minute clean-up, help and support and thank you all once again it is my pleasure to write this accolade for you.
B. Hall Los Angeles, California

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